Whitepapers & Reports

Alternative delivery channels (ADCs), defined as those channels that expand the reach of services beyond the traditional bank branch channel, have emerged as a result of innovations in technology and a shift in consumer expectations. ADCs are transformative in nature, accommodating the demand for access to financial services “anytime, anywhere, anyhow”.

The handbook offers a practical step-by-step guide to developing alternative delivery channels, such as ATM, Internet banking, Agent/ merchant banking, Mobile banking, e-Wallet, Call center. In addition, it shares lessons learned from real-life ADC implementations across the globe.

What you will learn in this handbook:

• An overview of ADCs and the technologies that underpin them
• Guidelines on how to develop a channel strategy
• The different components of a technology platform and how the channel strategy can be mapped to a specific technology platform
• Identifying requirements and the steps involved in selecting the right provider and solution
• A best-practice implementation methodology and key considerations for a successful implementation and post-go-live monitoring, maintenance and scaling.