Bina Artha modernizes its field operations in Indonesia with Software Group

Bina Artha, a fast growing microfinance company in Indonesia, will digitize its field operations with Software Group’s solution, in order to streamline its processes, improve efficiency and accelerate growth to achieve its business results. More specifically, the key targets of Bina Artha are to diversify its products and services thanks to its relationship with clients and continuous technological innovation and become the favourite partner of Indonesian families in each location it operates.

Bina Artha will equip its loans officers with a Digital Field Application (DFA), a user friendly mobile solution to onboard customers, initiate loans applications, and provide other value added services in the field. A year down the line, the company expects to increase loan officers’ case load by 45%, improve field managers monitoring capability thanks to automated workflow and better access to operational reporting, and reduce paper cost. Bina Artha is also aiming to improve its turnaround time from 7-9 days to 5 days by shortening its loan application approval process and optimizing multiple KYC collection.

“Among the key decision factors for Bina Artha to choose Software Group were the company’s industry expertise, best practices sharing, and the functionalities of the proposed solution. The platform is very scalable and fits our business needs to a great extent. We are confident that with the help of the technology we will be able to achieve our plans for growth”, commented Anand Raghavender, CEO of Bina Artha.

Software Group was also selected for the project based on its extensive experience across more than 65 markets and the successful implementation of DFA for one of its sister companies, Grameen Koota Financial Services which serves over 2 million customers in India.

About Bina Artha

PT Bina Artha Ventura (Bina Artha) is one of the largest non-banking financial companies in the Indonesian Micro and Small Enterprise (MSE) lending market with over 350 000 customers. The organization is part of CreditAccess Asia, a 800 million euro assets credit group, head-quartered in Amsterdam and managing integrated microfinance operations in India and South-East Asia (Indonesia and the Philippines). CreditAccess Asia is serving 2.5 million self-employed and micro-enterprise clients. Their vision is to create a long-term relationship with customers and deliver efficient and customer-centric financial products with the help of cutting-edge technologies.

About Software Group

Software Group is a global technology company specialized in digitalization and integration solutions for institutions that provide financial services. Founded in 2009 and headquartered in Sofia, Bulgaria, it currently serves a worldwide client base in more than 65 countries from 9 regional offices located in Australia, Bulgaria, Egypt, Ghana, India, Kenya, Mexico, the Philippines and the USA. The company’s vision is to accelerate financial inclusion by creating cutting-edge technology solutions. Some of Software Group’s customers are organizations such as Bill & Melinda Gates Foundation, Asian Confederation of Credit Unions (ACCU), 7 of the top 10 Microfinance networks (Finca, OI, VFI, Accion, Hope International, Microcred, ReAll), Bank South Pacific, National Bank of Vanuatu, Fullerton Financial Services Holding, Fidelity Bank Ghana, Access Holding, Grameen Koota Financial Services etc.