Agency Banking 2.0 is a transformative approach that merges agents, merchants, and the entire value chain, outlining actionable tactics for banks to bolster their agent network profitability and seize leadership in the market.

As the world becomes more digital, governments around the globe are increasingly turning to technology to solve key nationwide challenges, enhance public services, and better serve citizens.

As AI technology continues to evolve, it is to have an increasingly profound impact on the banking and Fintech industries. Banks and other financial service providers that are able to leverage AI technology effectively will be well-positioned to gain a competitive advantage in the marketplace. On the other hand, those that fail to keep pace with the rapid changes in technology are surely to fall behind.

Companies that invest in UX see a lower cost of customer acquisition, a lower support cost, increased customer retention, and increased market share. Applying the best practices of user experience in the domain of financial services is no longer a nice feature to have; it is rather a mandatory necessity.