Agency Banking for Fidelity Bank
The first bank to pioneer the agency banking model in Ghana in order to provide world class banking services to the country’s unbanked population
600% increase in transaction value over a 3-year period
Fidelity Bank Ghana offers a comprehensive range of products and services to meet the banking and financial needs of existing and potential customers. The bank has a long experience in the inclusive finance field and is the 4th biggest bank in terms of
market share out of 33 banks that operate in Ghana.
Fidelity Bank’s vision is to become a world-class financial institution that provides superior returns for all stakeholders. To be able to scale so quickly, Fidelity realized that
digitization is the road to follow and adopting highly flexible delivery channels will ensure cost effective and improved service for their customers.
The mutual project of Fidelity and Software Group is live since March 2017. Currently,
the bank is using an agency banking solution that covers the full life-cycle of agent operations.
In 2022, Software Group was featured in Fidelity Bank’s Financial Inclusion Documentary, which follows the bank's journey in assuring financial inclusion in Ghana by pioneering the agency banking model in the country as part of its vision to provide world class banking services to the country’s unbanked population.
Software Group had everything we were looking for and the fact that you had delivered solutions in different locations around the world became very attractive for us. What made us really believe in you was when you were able to deliver the first milestone for 1,5 - 2 months. We really liked working with your team.
Nana Obeng-Brentuo - Head of Agency Banking, Fidelity Bank